Any complaint against a gaming operator, whether it concerns a payment, a blocked account, a delay, or a malfunction, must first be addressed directly to the operator in question. You have the option to submit your complaint to Global eGaming Authority by contacting us via email through the link below. By initiating this process, you agree to the terms and conditions of complaint handling and confirm that you have read and understood the associated information. By using this free service, you will have the opportunity to present all relevant details regarding your complaint to GGA, which will also allow the operator to respond. If necessary, the player will be given another opportunity to provide additional clarifications. At the end of this process, GGA will issue a final decision. All parties agree to accept this ruling and waive their right to take legal action against the other party. Furthermore, GGA prohibits the transfer or resale of complaints to third parties.
The self-exclusion option is an intermediary service provided by Global eGaming Authority. By submitting a self-exclusion request, the player initiates a voluntary procedure with GGA, which will contact the gaming operator to suspend its services for the requested duration. To submit your request, please send your application to the email address provided below. A confirmation will be sent to you by GGA once the process has been completed..
Global eGaming Authority is committed to establishing fundamental principles of responsible gaming, which must be implemented by each gaming operator. These policies are transparent, publicly accessible, and aligned with international standards of best industry practices. The gaming operator, being in direct contact with players, is responsible for ensuring proper enforcement of these policies. If you encounter any non-compliance, please contact us at the following email address:
Browse this section to learn how to verify whether a gaming operator is properly accredited by GGA, duly certified, and compliant with current regulations. Gaming operators holding a GGA accreditation are required to adhere to the highest compliance standards. If you notice or suspect that a website falsely claims to be accredited by GGA, or if it does not correctly display an interactive seal linking to the official logo at the top of this page, please report it to GGA immediately.
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